Withdrawal & Refund Policy
Effective date 2026-07-06
1. Withdrawal Period
Under the Act on Consumer Protection in Electronic Commerce, users may withdraw their subscription within 7 days from the date the goods are supplied. If the content of the goods differs from the labeling or advertising, or is performed differently from the terms of the contract, the user may withdraw the subscription within 3 months from the date the goods are supplied, or within 30 days from the date the user became aware or could have become aware of such fact.
2. Cases Where Withdrawal Is Restricted
In the following cases, users may not withdraw their subscription against the Company's will.
· Where the goods are lost or damaged due to a cause attributable to the user (excluding damage to packaging to check the contents)
· Where the value of the goods has significantly decreased due to the user's use or partial consumption
· Where the value of the goods has significantly decreased over time to the extent that resale is difficult
· Where the packaging of goods that can be reproduced has been damaged
· Where goods are individually produced according to the user's order, etc., and irreparable serious damage to the Company is anticipated upon withdrawal, and separate notice was given in advance and consent obtained
3. Return and Exchange Method
If you wish to withdraw your subscription, please apply through the customer center (010-8590-1135) or email ([email protected]) and then return the product to the address below.
Return address: 4F #402, 8 Baekjegobun-ro 34-gil, Songpa-gu, Seoul, Republic of Korea (Seokchon-dong)
4. Bearing of Return Costs
· Withdrawal due to a simple change of mind: the user bears the return shipping cost.
· Return or exchange due to a cause attributable to the Company, such as defective goods or misdelivery: the Company bears the shipping cost.
5. Refund Procedure and Period
The Company refunds the payment within 3 business days from the date it receives the goods returned by the user and confirms that the withdrawal requirements are met. If payment was made by credit card or easy payment, the approval of the relevant payment method is canceled, and depending on the circumstances of the payment company, the actual refund may take a certain period. In the case of bank transfer, the refund is made to the account designated by the user.
6. Cancellation of Contracts by Minors
If a minor concludes a contract without the consent of a legal representative, the minor or the legal representative may cancel the contract.
7. International (Cross-Border) Orders
For orders shipped abroad, because return shipping from overseas often costs more than the item itself, defective, damaged, or wrong items do not require physical return: send a photo of the issue to [email protected] within 7 days of delivery and we will re-ship or refund. For a simple change of mind on an international order, a return is possible but the customer bears the international return shipping, and opened hygiene/cosmetic items cannot be returned (see clause 2).
8. Refund Currency & Exchange Rate
Refunds are issued to the original payment method in the currency actually charged (THB for international card/PromptPay payments, KRW for domestic payments). Because your card issuer applies its own exchange rate at settlement, the amount credited in your local currency may differ slightly from the amount originally debited; this exchange-rate difference is not attributable to the Company.
9. Customs Duties & Taxes
Import duties or taxes levied by the destination country are the customer's responsibility and, once paid to the customs authority, cannot be refunded by the Company. If a shipment is returned to us because the customer refused to pay customs charges or the address was incorrect, any refund excludes the original outbound shipping cost.